Emotional Intelligence- What’s your IQ?
According to behavioral research from Harvard and UCLA, having emotional intelligence is the biggest determining factor in how successful we are in our careers. Emotional intelligence is the ability to be aware of your own emotions and manage them. It also includes being socially aware, empathetic, and demonstrating social skills. In the workplace, people who can demonstrate emotional intelligence will have more success over their peers. So, how do you build the skills to be more in tune with your own and others peoples’ emotions? In this intriguing learning lab participants will assess their emotional intelligence and learn strategies to improve emotional intelligence to be more successful in the workplace.
Shaping Your Career Path
Have you found yourself wanting more from your career? This workshop allows you to explore paths to continued growth and development. The tools and strategies in this workshop will help you enrich what you are currently doing, as well as explore new opportunities for your future. Participants will create a Career Road Map to identify tangible next steps.
Whether you want to stay in your current role, are looking to transition to a new role in the organization, or are searching for something totally new, this workshop is designed to provide you with resources to explore those paths.
As a result of the workshop, participants will:
-Identify values and skills needed for their own individual career growth and satisfaction
-Develop a career vision and the action steps to provide a deeper connection to their current work
-Create a Career Road Map to guide in future decision making and development planning
Understanding Your Muslim Clients
Why do some Muslim women wear head covers and some don’t? What are the 5 daily prayer times? Do Muslims keep “kosher”? To what extent do I have to accommodate religious requests? With an estimated population of 150,000, the Muslim presence in Minnesota is growing. CAIR-MN’s “Understanding Your Muslim Clients” seminar will provide participants with a basic understanding of the religion of Islam and common religious practices that often arise in the employment context. This is an opportunity for participants to ask uncomfortable questions and receive knowledgeable answers in order for Muslim residents to be served with a greater understanding and in a more respectful and appropriate manner.
CPR for Health Care Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infants, children and adults. Participants will also learn how a defibrillator works and its importance in life threatening situations.
Understanding & Meeting Customer Needs
Dakota County staff plays an important role in helping citizens of Dakota County. This workshop will teach employees skills for working with clients, employees, and the public. Participants will learn how to decipher customer needs, how to respond to challenging interactions, and how to stay focused on the goal during tense situations.
Adult, Child and Infant CPR – Recertification
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infants, children and adults. Participants will also learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
First Aid – Medical Emergencies
Participants will be instructed in the correct procedures in the administration of first aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don’t panic and can be ready to help someone!
Stress Relief & Resiliency: Maintaining Work-Life Balance
People in the workplace are facing higher levels of stress today than ever before. The pace of work, personalities of co-workers and customers and constantly changing environments all play a part in the level of stress you feel at work. To strengthen personal resiliency and stay healthy, this workshop provides you with a greater awareness of stress triggers, how to respond to them and ways to mobilize personal resources when faced with rising pressure. In this session, you’ll learn very practical ideas for recognizing your stressors and ways to respond to them while building greater resiliency.
Developing a Positive Work Environment
Can you imagine a workplace that’s a happy place to go every day? 'Happy' might not be the word you use to describe ‘work.’ It might even be a little ‘soft’. A recent study defines happiness at work as engaged, enabled, and energized. This workshop digs into the data behind positive workplaces and provides you with tangible tools and takeaways to influence where you can. If you are tired of complaining and want to start creating, this workshop is for you.
Difficult Conversations at Work
Have you ever found yourself in a heated discussion and lost your cool? Or felt like you’ve just been run over? This workshop will provide you with a framework and tool kit to tackle even the most challenging of conversations while maintaining your cool and being able to live with yourself afterwards. As organizations continue to stretch their employees, the art of communication becomes even more crucial to workplace civility.
Understanding Somali Culture
This is an interactive cultural competency training for individuals providing direct services to Somali individuals and families; this training provides brief history, an overview of Somali cultural values, practices and factors that influence communication, cognition and behavior. Participants will learn practical recommendations to work more effectively, reduce cost and frustration, provide equitable access to services, and produce better outcomes when working with Somali individuals, families and the community at large.