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Public Employee Training

Contact

Employee Relations
651-438-4435

Available EDGE Courses


**NOTE:
  Enrollees must withdraw at least 72 hours prior to the class to avoid being charged.  Dakota County reserves the right to charge the cost of the class if an employee does not withdraw 72 hours prior to the class.
 
 

 General Courses

 
  • Course Name Date Time Location Fee Register
    Working with Hmong PopulationsJune 10, 20142:30-4:00NSC 110A$85 Register
    Coaching & On the Job TrainingJune 11, 20148:30-12:00WSC L139$90 Register
    Creating an Introvert/Extrovert Friendly WorkplaceJune 3, 20148:30-11:30NSC 110A$85 Register
    Performance Discussions: Developing your EmployeesJune 4, 20148:30-12:00WSC L139$90 Register
    First Aid May 13, 20148:30-11:30WSC 1920$85 Register
    Building and Sustaining Teams in the WorkplaceMay 13, 20148:30-11:30NSC 110A$85 Register
    Creating Connections: Networking & Personal Branding May 14, 20148:30-11:30NSC 110A$85 Register
    Creating Moments of Customer Service MagicMay 15, 20148:30-11:30NSC 110A$85 Register
    Critical Thinking: Building Your Creative MuscleMay 20, 20148:30-11:30NSC 110B$85 Register
    CPR for Healthcare WorkersMay 21, 20148:30-11:30WSC L139$85 Register
    Intro to Dakota County GISMay 22, 20148:30-12:30NSC 120Free Register
    Preparing for the Performance Review: Clarifying Expectations and Setting GoalsMay 28, 20148:30-12:00WSC L139$90 Register
    Managing Conflict in a Diverse Workforce May 29, 20148:30-11:30NSC 110A$85 Register
    CPR for Healthcare WorkersMay 7, 20148:30-11:30NSC 110B$85 Register
 

 Technical Courses

 
  • Course Name Date Time Location Fee Register
    MS Excel Lists & DatabasesJune 12, 201412:30-4:30NSC 120$75 Register
    MS Access FormsJune 5, 20148:30-12:30NSC 120$75 Register
    MS Access QueriesMay 21, 201412:30-4:30NSC 120$75 Register
    MS Word-Long Documents & Forms May 28, 201412:30-4:30NSC 120$75 Register
 

 General Course Descriptions

 
CPR for Healthcare Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency!  This class focuses on injury prevention, recognizing an emergency and basic first aid.  Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults.  Also, participants will learn how a defibrillator works and its importance in life threatening situations.
 
Building and Sustaining Teams in the Workplace
This workshop is designed to teach you the key components of successful team development. What does it take to turn a group into a high performing team? Explore the fundamentals needed to maximize contribution and effort of individual team members. Leave with tools and frameworks to diagnose “Team Dysfunction” while identifying team development strategies to build on team success and satisfaction. Strategies to discuss team conflicts will also be incorporated into this highly interactive workshop.
 
Objectives:
·    Learn to recognize the “resolved” and “unresolved” indicators of a 7-step model to creating   and sustaining team performance
·     Understand team roles that promote performance and effective communication
·     Overcome barriers in handling team conflicts that may arise
 
First Aid
Participants will be instructed in the correct procedures in the administration of first aid to the sick/injured.  Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc.  A study book is included.  Following the class, a certificate of completion will be given to students.  Develop your confidence so you don’t panic and can be ready to help someone!
 
Creating Connections:  Networking & Personal Branding
"Relationships are the currency of power." Learn how to make quality connections, cultivate relationships, and expand your "social capital" through networking. You will use tools and strategies to build your confidence and comfort in your everyday conversations with strangers or the next networking event.  Participants will also engage in a discovery process to identify and articulate their personal brand.
 
Objectives:
·       Learn the 6 steps you must know to be effective at connecting with others
·       Utilize the 3 P’s as a way to create more confidence and clarity when meeting new people
·       Apply a personal branding discovery process to better communicate your unique brand
 
Creating Moments of Customer Service Magic
What is the Dakota County Customer Experience?  In this interactive workshop, participants will explore strategies and skills to develop the necessary mind and skill sets to deliver a “Dakota County” customer experience. We will identify “moments of truth” that influence customer service and create “moments of magic” that you can continue to create on a daily basis. The focus is on building a customer-centered culture, delivering exceptional service and creating service excellence throughout the entire organization. This session will develop a mindset along with the skills to consistently deliver exceptional service to both external and internal customers. This mindset is core to any Dakota County Customer Experience.
 
CRITICAL THINKING: BUILDING YOUR CREATIVE MUSCLE
In this interactive course you will boost your creativity skills and learn a creative process to help you reach innovative solutions to everyday challenges. We explore a simple critical thinking framework when approaching problems and making decisions that foster creativity and new solutions. Do you start with good intentions and then get stuck? This session will help you develop strategies to remove obstacles. Practice techniques using your real world problem or challenge. We will practice with several tools to inspire creativity and expand your thinking. Be prepared for a fast-paced session with tips you can apply immediately at work!

CPR for Healthcare Workers

Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency!  This class focuses on injury prevention, recognizing an emergency and basic first aid.  Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults.  Also, participants will learn how a defibrillator works and its importance in life threatening situations.
 
Preparing for the Performance Review: Clarifying Expectations and Setting Goals
-Current status as a manager or supervisor of employees.
Establishing expectations and setting goals is a fundamental part of performance management. In this course we will write effective goals, practice clarifying expectations and cascade the organization’s mission to individual roles. Many performance challenges are resolved when the roles are clarified and goals are established. This course will also include writing development goals to enable ongoing organization growth.
Participants will be able to:
·       Establish goals, standards, and measurements - and manage performance against them
·       Link the organization’s vision, mission and strategic goals to the individual’s role
·       Assure that an orientation plan and resources to support professional development plans are provided for your direct reports
 
This is the first part of a three part session. It is recommended that you also sign up for “Performance Discussions: Developing Your Employees” and “Coaching and On the Job Training”.
 
Managing Conflict in a Diverse World
Addressing conflict at work is one of the most challenging tasks for employees.  When cultural issues enter the picture, things become even more challenging.  Using a model developed by Mitchell Hammer, PhD, this session will help participants identify specific cultural differences in conflict style that make a difference in the workplace and learn ways to respond effectively when these differences exist.
 
Participants in this class will:
• Gain information about their own conflict styles
  Learn how people from other cultures deal with conflict
  Learn to more accurately recognize how cultural differences emerge in conflict situations
  Learn tools/techniques that can help employees apply the information learned to actual workplace situations
 
CREATING AN INTROVERT/EXTROVERT FRIENDLY WORKPLACE
What makes a person an introvert or an extrovert? Are we born one or the other or does socialization play a part? Does brain wiring play a part? Are introspective people more empathic and interpersonally connected than their outgoing counterparts? What are some practical ways to care for each? Lots of questions and some very interesting answers! Created from a growing demand to understand, appreciate and work more effectively with introverts and extroverts, this workshop is like no other. The workshop begins with an assessment to help determine where you are on the introvert/extrovert scale. Then you’ll look at the differences in brain wiring patterns of outgoing and more reserved people.
The session also covers how to care for and work collaboratively with both gregarious and shy people. This workshop is a great opportunity to build a new set of interpersonal skills; skills that will increase cooperation, performance and build a team able to bring the best out in each of your team members.
  
Performance Discussions: Developing your Employees
-Current status as a manager or supervisor of employees.
 
Prerequisite: Participants should attend Part 1, “Preparing for the Performance Review: Clarifying Expectations and Setting Goals”.
 
Many employees yearn for more feedback about their performance. Performance feedback shouldn’t be a “once a year” event. In this course you will learn how and when to provide feedback to employees. Informal feedback, regular one-on-one meetings and performance reviews will all be covered. Recognition increases employee motivation. Participants will have an opportunity to apply recognition theory to their own situations. This course is very application focused.
 
WORKING WITH HMONG POPULATIONS
To communicate effectively with individuals from another culture it is important to understand their values and communication style. This presentation will focus on the Hmong population in Minnesota to understand their history and culture. The class will cover the basics of the Hmong culture and cultural etiquette for interacting with Hmong populations.
 
Coaching and On the Job Training
-Current status as a manager or supervisor of employees.
 
Prerequisite: Participants should attend Part 1, “Preparing for the Performance Review: Clarifying Expectations and Setting Goals” and Part 2, “Performance Discussions: Developing your Employees”.
 
What’s the difference between coaching for performance issues, coaching for development, training and teaching someone how to do their jobs? You will have a chance to apply a coaching model to both a performance situation and a development situation. An on the job training model will be taught and participants will apply the model to something relevant to the jobs they supervise (think of a task that you teach others and bring any support materials necessary – ex: fill out a form, review an application, and operate a piece of small office equipment).
 

 Technical Course Descriptions

 
 
MS Access Queries
Prerequisite: Mastery of the topics presented in the Access Introduction course or equivalent.
Participants will learn the features that will assist in creating queries:  setup relationships between tables or queries, design basic selection queries using comparison operators, design queries that calculate on a record by record basis, design queries that group data together and calculate subtotals, design action queries that delete data, update data, or move data to another table, design Not In queries, and export query data to Excel.
 
Intro to Dakota County GIS
Dakota County GIS is for everyone!  You don’t have to be a GIS “User” or have any previous GIS experience.
 
Do you ever work with geographic, or location based data, like clients, service areas, or property?  Have you ever needed to know where something was, or whether it was near an area where you were working?  Would it be useful to know if other departments were involved in projects adjacent to yours? 
 
Dakota County GIS is a web-based GIS that allows city and county staff to explore a variety of county and regional data.  Dakota County GIS is available to all city and county staff, and provides access to much more than just property information.  With access to 300+ datasets, it is possible to identify geographical relationships and determine whether entities around the county may have an impact on your work.  Having all staff access the same GIS means that everyone is working from the same information.
 
In this hands-on course you will learn how to access tons of county data, look up parcel information, view air photos & Pictometry imagery, measure distances and areas, create custom site maps, generate mailing labels, and much more.
 
Note:  This course will be taught using DCGIS version 4.
 
MS Word lONG dOCUMENTS and Forms
Prerequisite: Mastery of the topics presented in the Intermediate Word Class or equivalent.
Participants will learn the features that help you use timesaving features in Word, including how to: use Section Breaks to subdivide a document for changes in formatting and page numbering, formatting Sections, adding custom headers/footers and page numbers, using SharePoint Metadata in headers/footers, use styles to format your documents quickly, edit styles, create custom styles, using Color Schemes and Font Schemes, create a table of contents, add a Cover Page, use Quick Parts to reduce the repetitive typing necessary to create documents, copying data from Excel to Word without headaches, add pictures, SmartArt and drawings to your documents
 
MS Access FORMS
Prerequisite: Mastery of the topics presented in the Access Introduction course or equivalent.
Participants will learn the features that will assist in exporting data and creating quick reports in Excel. Students will learn to:  create a basic form using the Form wizard, use the Form Design view to edit and refine forms including formatting and setting tab order, automate the forms using the Command Button Wizard, add list buttons (combo boxes) to forms, create Mainform/Subforms, set Form Properties, create Switchboards, and set Startup options.
 
MS Excel Databases & Lists
            Prerequisites – MS Excel Basics (or solid working knowledge of basic Excel functions.)
This course covers working with larger workbooks including viewing options, hiding columns and rows, freezing titles, viewing multiple workbooks, creating databases, working with data tables, sorting data, filtering data, subtotaling data, using pivot tables to summarize data, and creating charts.
 
 
 
 

Last updated: 3/20/2014 3:38 AM