Micro-aggressions in Work and Service
Micro-aggressions are a difficult reality. They are embedded in cultural norms, history, and our individual interactions. These daily slights and indignities greatly impact those who receive them and are often misunderstood by those who commit them. This training provides insight and understanding into what micro-aggressions are and their impact. We will explore what we can do to address and change our behavior to be inclusive of everyone with whom we work and serve. This course is designed to educate attendees on the various types and forms of micro-aggression, and to provide tools on how to address micro-aggressions within interactions.
· Learn terminology associated with micro-aggressions
· Learn about the impact of micro-aggression on persons of non-majority groups
· Learn about the impact of awareness
· Discuss micro-aggression as a reality
· Learn tools for dealing with micro-aggression in workplace interactions
What Drives You to Work?
How would it change your life if you could find a greater sense of purpose at work? What would it mean if you could increase your level of job satisfaction today? What if the answers to these questions were already inside you? Most people search their whole lives to find a job that they can fall in love with; a job that makes the most of their skills, experience, and character qualities. The reality is, however, that less than 16% of us will ever find such a position. So, what does it take to become one of the few people who love what they do? In a word, the answer is passion. Passion is the driving force behind thriving at work. It bridges the gap between merely existing to being fully engaged at work. If you want to learn what will make you come alive at work, be sure to sign up for this session!
Using the Virtues of Ethical Leadership
When we think about ethics, we often think only about avoiding wrongdoing, or responding to ethical mistakes. In fact, our ethical traditions are much richer than that, leading us not merely to comply with minimal standards, but to empower others to do great things. We call this positive perspective Ethical Leadership. Ethical leaders build trust and ignite engagement, bringing out the best in those around them. Ethical Leaders in Action, a Twin Cities based organization, has developed a framework of five Virtues of Ethical Leadership - personal qualities that help leaders to empower others: Service, Competence, Creativity, Clarity, and Courage. Each of these virtues includes both competence and commitment, and the virtues work together in a variety of ways to make us more effective as we work together in service to others. Participants will learn to develop and use the Virtues of Ethical Leadership, including:
· Discovering and understanding the virtues within the context of Dakota County government.
· Guiding and accelerating individual leadership development, especially in relationships with others.
· Building teams with complementary strengths.
· Solving sticky problems by looking at them from different perspectives.
CPR for Healthcare Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations.
Leading Without Authority
You’ve been put in charge of a project team or task force, yet you have no formal leadership authority – how can you lead this group to successfully meet its goals? The answer is INFLUENCE. This highly interactive workshop allows you to learn and apply a framework in order for you to be even more effective in your role of leading without authority. As a result of this session, participants will create a greater understanding of what is meant by influence and how to use it effectively with those they are working with, understand the influence building cycle, apply the information to current and relevant work situations.
First-Aid – Medical Emergencies
Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don’t panic and can be ready to help someone!
Feedback and Praise: Renewing Your Workforce *This course is intended for those with a current status as a manager/supervisor of employees.
This session is geared to equip managers and supervisors with the vital tools to be able to deliver effective feedback and praise. It’s no secret that when you get praise you feel good. And you might just play ‘ostrich’ when you need to deliver feedback. This session takes a deep dive into providing a structure so that others can hear your message when it’s most needed (either for continued success or improved performance). Leaning into this skill set will allow you to potentially increase engagement, performance, and retention with those you work. Participants will recognize the importance of positive feedback in changing perceptions about constructive feedback, understand the key steps for giving feedback, learn how to address different employee reactions to constructive feedback, learn how to effectively and efficiently solicit feedback for themselves, and begin to understand how to use feedback from a brain-based approach.
Enhanced Experiences: The Power of the +1 Approach
What is relationship building all about? Relationships are the currency to power. We build relationships to get things done and keep our customers satisfied. This session will take on the important questions of HOW to build and sustain effective relationships with your customers and colleagues so that you can deliver stellar service with every experience you create. As a result of this session, participants will:
· Learn a 7-step process to build relationships that last
· Build trust and rapport with those whom you work closely
· Identify strategies to use when relationships get messy
Time Management & Priority Planning
Ever wonder where your time goes? How do you respond to multiple and changing job priorities? Most of us begin our workdays with the veiled hope that we can accomplish most of the tasks on our lists. By the middle of the day, however, we have dealt with everything except what we set out to do. You’ve handled everyone else's questions, problems, and interpersonal issues. What about your time? Do you say “yes” without knowing what you’re getting into? Could you use some help defining what is a priority and what isn’t? In this fast-paced learning lab, you’ll learn very practical ideas for staying in control of how you use time and set your priorities.
Advanced Communication Skills Lab
For most of us, communicating effectively is a hit and miss affair. Some people have no problem exchanging important information and judging their listener’s response to it. With others, it doesn’t seem like they are “getting through” at all. The Advanced Communication Skills Learning Lab equips participants with the skills they need to communicate more effectively with others, both one-on-one and in group settings. Participants will find the information practical, motivating, and useful in all areas of their lives.
Meaningful Mentorship - *This course is intended for those with a current status as a manager/supervisor of employees.
Mentorship is a timeless form of leadership, connecting individuals in trust-based relationships for support and professional development. Mentors come in many forms, from coaches in the moment to long-term advisors and partners in professional development. Some organizations have formal mentorship programs, while other relationships develop organically. Mentorship practices are distinct from management, but managers and other formal leaders can also be excellent mentors. Participants will learn practical concepts, skills, and techniques, such as:
· Identify different types of mentorship
· Understand factors that create effective and satisfying experiences for mentors and protégés
· Distinguish mentorship from management and supervision, and understanding how managers or supervisors can also be mentors
· Learn communication techniques for mentoring and coaching, including listening and techniques for having tough conversations
· Identify common pitfalls and learn how to avoid them
These topics and others will help participants identify, create, and make the most of mentorship opportunities, as both mentor and protégé.
Diversity one Story at a Time
Diversity, culture, inclusiveness - what do these words really mean and how do they show up in our work? In this class we will learn what is behind these buzz words and breakdown what it means to encounter different people and cultures on a day-to-day basis. We will explore the Dakota County organizational understanding of Inclusion & Diversity and get to the essence of how to provide quality service to all people by acknowledging our shared humanity. Employees will:
· Know the Dakota County definition of diversity
· Explore the concept of Inclusion & Diversity
· Understand the American historical context of diversity and its impact in present-day society
· Learn methods to address diversity as it shows up in the workplace
This class is designed to support Dakota County’s efforts in educating the workforce about Diversity & Inclusion. This course is in support of the goals of “creating a culturally competent workforce” and “an environment that is welcoming of diversity.”
Office Politics: How to Achieve Your Goals and Increase Your Influence at Work:
Office politics isn’t a dirty word. Office politics is about gaining visibility and improving relationships to help you be successful on the job. If you don't participate in the political game, you risk not having a say in what happens, allowing people with less experience, skill or knowledge to influence the decisions that are made. Your personal success and often your work satisfaction depend on your ability to collaborate with team members even when their goals may be different than your own. This course will help participants:
· Become more comfortable with the realities of office politics
· Identify power in the workplace: who has it, how to gain it, and how to keep it
· Avoid committing political suicide
· Appease difficult people
· Ensure that their ideas are heard