Holding Candid Conversations in the Workplace
Candid conversations are not just something managers have. Everyone is today’s workplace needs to develop the ability to have open and honest conversations around difficult issues. We will address the issues of why it is so difficult to speak up and get at missed expectations and failed commitments. This exercise filled session will lay out the steps you need to take to be able to hold effective candid conversations, and stay in dialogue, making it safe to get at the heart of the issue. What is your preferred ‘stress response’ in such situations? You will take a short quiz and find out. Finally, we will explore how to handle really difficult situations like how to have a candid conversation with your supervisor.
Good to Great…Making the Leap
Current status as a manager or supervisor of employees.
What make a great leader? What sustains greatness? Why do some leaders never attain that status? Truly great leaders have a specific blend of skills. But they also possess something else; certain characteristics which are harder to define. If you're in a leadership role, then you've likely wondered how you can move to that "next level," going from good to great leadership.
What distinguishes top teams from the rest? High-performing leaders aren't the result of happy accident. Research shows they achieve superior levels of participation, cooperation, and collaboration because their employees trust and have confidence in their leader. During this session, we will look at what makes a leader move from “Good To Great” and the strategies you can implement to move up to this level of leadership.
Working Well in Ever Changing Times
Once upon a time, workers prepared to gain a job, settle down for stability, continuity and eventual retirement. More recently, workers prepare for going to work knowing they will be working in environments of rapid change. Adjustments of attitude and ways of working are, therefore, required. In this interactive session, participants will explore ways of working that match with current work environments.
Foundational Principles of Management
Current status as a manager or supervisor of employees.
It is common in every workplace for individuals to be hired or promoted into supervisory and management positions, and then be left to fend for themselves in developing quality management skills and practices. Many do well but most would profit from ongoing education and training in the basics of supervision.
This class offers a “refresher” for current supervisors and managers to check their skills and management styles against basic tenants and principals of supervision. The instructor will lead the class in discussions of the characteristics of good supervisors, key responsibilities, and how to recognize and reward “excellence”. There will also be discussion of performance review, ethics in the workplace, dealing with difficult performers, approaches to bullying, the politics of management, and much more.
Upon completion of the course, attendees will be better equipped to manage and supervise employees on their team as they strive to provide quality service to the citizens of Dakota County.
CPR for Healthcare Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations.
Understanding Your Muslim Clients
Why do some Muslim women wear head covers and some don’t? What are the 5 daily prayer times? Do Muslims keep “kosher”? To what extent do I have to accommodate religious requests? With an estimated population of 150,000, the Muslim presence in Minnesota is growing. CAIR-MN’s “Understanding Your Muslim Clients” seminar will provide participants with a basic understanding of the religion of Islam and common religious practices that often arise in the employment context. This is an opportunity for participants to ask uncomfortable questions and receive knowledgeable answers so that Muslim residents can be served in understanding, respectful, and appropriate ways.
Building Relationships & Rapport with Your Customers
Dispelling the Myths: Deaf & Hard of Hearing
Did you know that over 38 million Americans have a significant hearing loss? There is great diversity found among people with a hearing loss. Come and learn more about people who are Culturally Deaf, "little d" deaf, late-deafened, DeafBlind, and hard of hearing. In this training you will learn more about the vibrant Deaf Community – its history, values, norms, traditions, and the impact of deafness in everyday life. By partaking in a simulated hearing loss and speech reading exercise, you will develop a keen awareness to what it is like to live with an acquired hearing loss. Upon the completion of this training, you will have several resources to assist you in communicating and working more effectively with your client, family member, friend or co-worker.
Taking Time to Be Innovative & Creative
In today's stressful world, it's important to make time to focus on creativity and innovation. This course presents skills for creating more quality time in your day to focus on innovation and creativity. Participants will also learn how to apply tools for solo innovation and facilitating creativity in group settings.
Motivate & Influence Yourself & Others
Each day you have the need to motivate others to take action. A successful outcome depends largely on your approach and your ability to influence others. Students will identify the characteristics and relevance of two types of power in the workplace, understand yourself and your own preferences for communication, and learn to connect with others to build trust and rapport. Students will also learn how to connect with others to increase confidence, and review key principles for encouraging and engaging other, promoting ideas, and managing change. Inspiring others is not easy. People do things for their own reasons, not yours. Simple strategies will help you strengthen relationships, develop camaraderie, and achieve the results you desire.
Apply Lean Thinking Tools & Techniques to Your Job
In today's competitive environment, employees at all levels have to take on an increasing workload without the luxury of increasing headcount. Many organizations are finding that using lean concepts and tools empower employees to work smarter without working harder. Essentially, lean is the practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Simple, lean is centered on preserving value with less work. This course is designed for those who need a practical hands-on approach to managing projects, without it getting “heavy”. The purpose of this training is to introduce and/or familiarize you to practical lean process improvement skills and techniques that you can use to make your job easier and your time, used more efficiently and effectively.
Understanding the Brain Science behind Your Customer Interactions
Ever wonder what your brain is going through when you’re serving customers? Have you ever felt like your mind is working overtime when trying to help difficult customers? Has your head ever hurt due to customer interactions? Would you like to learn practical ways to combat the stress and emotional toll that comes from being a public servant?
The Understanding the Brain Science behind Your Customer Interactions Workshop is uniquely designed to help you understand how your brain works when serving customers. It will help you prepare for and serve even the most challenging of customers.
In this 3-hour interactive workshop you’ll:
See how hard your brain works to help you serve customers.
Learn what parts of the brain are firing when you’re serving customers.
Refocus your thinking from emotions to solutions when under fire.
Prepare for your workday by feeding your brain to think more clearly.
Consider new ways to protect yourself from the stress caused by difficult customer situations.
Increase your job satisfaction by discovering your passions for serving customers and how to express those passions.