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Public Employee Training


Employee Relations

Available EDGE Courses

  Enrollees must withdraw at least 72 hours prior to the class to avoid being charged.  Dakota County reserves the right to charge the cost of the class if an employee does not withdraw 72 hours prior to the class.

 General Courses

  • Course Name Date Time Location Fee Register
    Make Your Employees Feel like a Million BucksDecember 9, 20158:30 - 11:30 AMNSC 110A$90 Register
    Cross-cultural Competence in HiringNovember 10, 20152 - 4 PMWSC L139$90 Register
    Adult, Child, and Infant CPRNovember 12, 20151 - 4 PMWSC L139$85 Register
    Communicating Across Styles - Persuasion + AdaptationNovember 17, 20158:30 - 11:30 AMNSC 110C$85 Register
    Diversity 101November 19, 20158:30 - 11:30 AMNSC 520$85 Register
    Understanding + Connecting with Generations at WorkNovember 3, 20158: 30 - 11:30 AMNSC 110A$85 Register
    Having the Tough DiscussionsNovember 4, 20151 - 4 PMNSC 110A$85 Register
    Excelling as a Team LeaderOctober 27, 20158:30 - 11:30 AMWSC L139$85 Register

 Technical Courses

  • Course Name Date Time Location Fee Register
    MS Excel BasicsDecember 1, 20158:30 AM - 12:30 PMNSC 120$85 Register
    Intro to Dakota County GISDecember 3, 20158:30 AM - 12 PMNSC 120$0 Register
    MS Access AdvancedNovember 12, 20158:30 AM - 12:30 PMNSC 120$85 Register
    MS Word BasicsNovember 5, 20158:30 AM - 12:30 PMNSC 120$85 Register

 General Course Descriptions

Adult, Child, and Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency!  This class focuses on injury prevention, recognizing an emergency and basic first aid.  Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults.  Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR.  This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
Excelling as a Team Leader
Whether you have formal authority or, as is often the case for leaders of project teams, limited authority over team members – this course is for you. The goal is to help you become more effective as a leader and to help the teams you lead perform as productively as possible.
Much of the work in any organization is carried out by teams. The question is: are teams as effective as possible? In a team that is struggling to achieve desired outcomes, the focus is often on whether the work is getting done, getting done right, or getting done on time. Accomplishment of work goals can often be traced back to teamwork and its effectiveness—or lack thereof. If we can improve our teamwork, we can improve the work we do together as teams. In this course you will learn what it takes to be an effective team leader, to build effective teamwork, and in doing so improve work results. Upon completion of this training you will be able to:
-        Recognize the stages of team development and understand the key development challenges of each stage.
-        Create group norms and ground rules that will shape effective individual and team behaviors.
-        Develop a team charter that will help guide team activities aimed at accomplishing work results.
-        Recognize the important distinction between the work a team does and the teamwork—thus allowing you to effectively facilitate group processes in the teamwork dimension of your work together as a team.
-        Critique team effectiveness based on the characteristics of effective, and poor, teams.
Understanding + Connecting with Generations at Work
According to recent research, 65% of employees agree that generational differences in the workplace make it hard to get things done.  This session equips participants with knowledge and skills to best engage others from different generational backgrounds.  By acknowledging and understanding specific clash points around Feedback, Motivation, and Recognition you’ll turn obstacles into opportunities that will create a more productive and effective work environment.
As a result of attending this session, participants will be able to:
-        Identify generational characteristics of the four generations in today’s workforce
-        Identify potential points of disagreement and learn effective practices for working with each generation
-        Create an action plan for applying generational knowledge and skills at work
Having the Tough Discussions
How would improving your ability to plan for and take part in challenging conversations reduce your stress and improve work relationships? The temptation to avoid disagreeable interactions at work can be powerful. These conversations can be emotionally draining, and wrought with potential missteps. Yet learning how to reduce defensiveness, get to the heart of issues, and finding common ground can turn these exchanges into opportunities for deeper understanding and trust. In this session, you’ll learn very practical ideas for participating in challenging conversations while building stronger work relationships. If you have ever lost sleep worrying about a difficult conversation at work, then this interacting session is where you want to be. As a result of attending this session, participants will be able to:
-        Assess their communication skills and growth needs
-        Decide if they should act
-        Prepare themselves for challenging conversations
-        Consider intentions, assumptions, and outcomes
-        Choose the right setting
-        Know how to start the conversation
-        Recognize and respond to nonverbal and verbal signs
-        Practice perceptive listening and responding skills
-        See beyond distracting behaviors and topics
-        Clarify to build trust and find common ground
-        Reach sharing understanding and results
 Cross-cultural Competence in Hiring *This course is intended for those with a formal status as a manager or supervisor.*
This management learning lab provides supervisors and managers an opportunity to better understand cultural competence as part of the hiring process. 
Participants will explore:
-        Moving bias to a conscious level (well before the consideration of a prospective candidate)
-        Creating inclusive interview questions
-        The impact of cultural awareness and understanding on the interview process
Participants will also receive information on quality training options for follow up in specific areas that may be useful to them and their staff.  This course is taught through presentation, small group work and facilitated discussion.  Participants are asked to come prepared to share their perspective.
Communicating Across Styles – Persuasion + Adaptation
Communication is key to building positive relationships with others.  As we strive to communicate effectively, why do we find it easy to communicate with some individuals while communicating with others creates conflict and confusion?  This program will focus on interpersonal communication styles and the dynamics of cross-cultural communication.  Participants will assess their communication style and will also practice skills to more effectively communicate across styles. After participating in this session, you should be able to:
-        Identify your personal behavioral style
-        Describe the impact of your personal style on interpersonal communication in the workplace
-        Identify the strengths of each behavioral style
-        Apply strategies for adapting to various styles to communicate more effectively
-        Compare and contrast different styles to determine the potential impact on workplace interactions
-        Use key skills in communicating with various styles.  (Adapt your communication techniques to various styles)
Diversity 101
What does diversity mean?  Ask any number of people and you will get any number of answers.  This work session is designed to help us look at “diversity” from a different angle:  from looking at diversity in a narrow sense to moving toward a continuum of cultural competence.  This deeper understanding shapes and shifts how public employees do their work internally as well as with citizens. Participants will be able to:
-        Identify and discuss the old definition of diversity vs. a new definition.
-        Understand our socialization into the Old Diversity Paradigm
-        Explore the concepts (and impact) of oppressive structures and future empowerment to build a New Paradigm for Diversity
-        Identify ways to take action against oppression in personal ways as well as within institutions and the community
Make Your Employees Feel like a Million Bucks *This course is intended for those with a formal status as a manager or supervisor.*
Let’s face it, we all want to be appreciated and recognized for our hard work. So why don’t we as managers do it? In today’s busy workplace it can be difficult to creatively craft ways to make your employees feel valued. When recognition efforts are not pursued, employees are often left feeling disenchanted and de-motivated, preventing them from performing to their potential. So let’s take on the challenge and learn low-cost and no-cost ways to make your employees feel like a million bucks. After participating in this session, you should be able to:
-        Understand employee needs
-        Use Maslow’s Hierarchy of Needs to meet employee needs
-        Understand how introversion and extroversion impact needs
-        Identify specific needs of individual employees
-        Develop an action plan to make employees feel like a million bucks

 Technical Course Descriptions

Intro to Dakota County GIS
Do you ever work with geographic, or location based data, like clients, service areas, or property?  Have you ever needed to know where something was, or whether it was near an area where you were working?  Would it be useful to know if other departments were involved in projects adjacent to yours? Dakota County GIS is a web-based GIS that allows city and county staff to explore a variety of county and regional data.  Dakota County GIS is available to all city and county staff, and provides access to much more than just property information.  With access to 300+ datasets, it is possible to identify geographic relationships and determine whether entities around the county may have an impact on your work.  Having all staff access the same GIS means that everyone is working from the same information. In this hands-on course, you will learn how to access county data, look up parcel information, view air photos, measure distances and areas, create custom site maps, generate mailing labels, and much more. This course will be taught using the new mobile-friendly version of DCGIS.
MS Excel Basics
The objective of this course is to learn the features that help you create a basic spreadsheet with elementary formulas, including how to:
-        Identify the Excel window features
-        Enter and edit text and numbers in a workbook
-        Enter and edit simple formulas (addition, subtraction, multiplication, division, and summing)
-        Insert and delete rows and columns
-        Move and copy text, numbers, and formulas
-        Format the appearance of a workbook
-        Save, open and begin new workbook files
-        Print and preview a workbook
MS Access Advanced
Prerequisite:  The student must have mastered to the topics presented in the Intermediate Access course or equivalent.
The objective of this course is to learn the features that will enable you to export the data and create quick reports in Excel, create forms, and automate forms with simple VBA.  In order to accomplish this objective you will be able to:
-        Create a basic form using the Form wizard
-        Use the Form Design view to edit and refine forms including formatting and setting tab order
-        Automate the forms using the Command Button Wizard
-        Add list buttons (combo boxes) to forms
-        Create Mainform/Subforms
-        Set Form Properties
-        Create Switchboards
-        Set Startup options
MS Word Basics
Prerequisite:  The student must have mastered the topics presented in the Introduction to Windows Class or equivalent.  Basic keyboarding skills are helpful.
The objective of this course is to learn the features that will help the student prepare basic documents such as letters and memos in Microsoft Word.  In order to accomplish this objective the student will be able to:
-        Identify the Word 2010 screen components
-        Use the Help feature
-         Select commands from toolbars
-        Use word wrap and basic keyboard text editing techniques
-        Save, close and open documents
-        Scroll through a document
-          Select text using the mouse
-        Check the spelling of a document
-        Delete, move and copy text
-        Format characters, paragraphs and pages
-        Print a document

Last updated: 10/1/2015 3:53 AM