Delivering Gracious Service
Today, providing high quality service is the key to satisfying the public. Extending consistently excellent service also builds a direct road to improved customer satisfaction results. So, is there a different way to look at helping your customers and will it build a culture of world-class service?
Delivering gracious service is a big step forward in customer care. Gracious service is demonstrating a heartfelt passion to serve customers. The Delivering Gracious Service Workshop will provide participants with new ways to show their consideration and willingness to deliver outstanding service.
Becoming Resilient in Today’s Workplace
This workshop takes a deep dive and explores the personal characteristics associated with being able to positively cope with unexpected challenges. It’s important to learn and understand strategies to understand the impact when we are feeling depleted at work. Create the mental toughness that allows you to take on the stresses of the doing the daily grind.
By attending this session, attendees will:
· Define resiliency and understand how self-efficacy contributes to building balance in an unbalanced world
· Explore the relationship between resiliency, stress and mental toughness
· Learn ways of becoming more “stress hardy” while maintaining your sanity
Using Brain Mapping Research to Improve Communication
Would you like to be able to communicate to others more effectively? Ever wondered if there is a faster way to learn? The Brain Mapping Workshop is an exciting look into how the human brain is wired. You’ll get a chance to determine how you are wired. Also, we’ll look at how to communicate more effectively with others both one-on-one and in group settings. All participants will find the information practical, motivating, and useful at work and at home.
Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don’t panic and can be ready to help someone!
Adult, Child, and Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
With a diagnosis rate of 1 in 68, autism spectrum disorder is the fastest growing developmental disorder in our state. Since 1971 the Autism Society of Minnesota (AuSM) has offered valuable resources, life-changing programs and much needed services to individuals, families, caregivers, educators, therapy professionals and more.
A diagnosis of autism is overwhelming and comes with a flood of difficult questions and even harder answers. AuSM has been providing newly diagnosed families and individuals a soft place to land – a place to learn, access services, and develop skills for navigating what may now seem like foreign emotions and information.
Please join us as we explore autism and work to understand how it affects families, co-workers, and individuals living on the spectrum.
Caretaking for the Elderly
You might not think of yourself as a caregiver. After all, you’re just doing what a good daughter does for her mother; a friend does for a friend; or a husband does for a wife. You may not even like the term. However, if you are helping a friend or older family member who can no longer manage needs they once handled themselves, you have become a caregiver.
Though there are many rewards to caregiving, balancing responsibilities may, at times, be frustrating; you may feel guilty, anxious, meet resistance where there should be thankfulness, feel alone, or angry that others don’t know what you’re experiencing. Balancing your multiple roles and being aware of your feelings while gaining some strategies and resources are keys to the ability to continue providing care.
This workshop will provide a general overview of issues and services to help you plan ahead and avoid pitfalls down the road. You’ll come away with a much better idea of how to take care of yourself as a caregiver, access community resources, assess different care options, and broach the topic of care preferences with siblings and with a parent in a way that decreases resistance and enhances the likelihood of a positive outcome.
Understanding Russian Culture
This training will focus on Russian immigrants from the former Soviet Union and Russia. This course will provide participants with a broad perspective of the people, their unique history, art, philosophy, social relationships, interests, skills, and value system. Participants will gain knowledge of the culture as well as learn to assess situations within a culturally sensitive framework. The main goal of the presentation/training is to explore the ways in which service providers can work together with the Russian immigrant population.