Caretaking for the Elderly
You might not think of yourself as a caregiver. After all, you’re just doing what a good daughter does for her mother; a friend does for a friend; or a husband does for a wife. You may not even like the term. However, if you are helping a friend or older family member who can no longer manage needs they once handled themselves, you have become a caregiver.
Though there are many rewards to caregiving, balancing responsibilities may, at times, be frustrating; you may feel
guilty, anxious, meet resistance where there should be thankfulness, feel alone, or angry that others don’t know what you’re experiencing. Balancing your multiple roles and being aware of your feelings while gaining some strategies and resources are keys to the ability to continue providing care.
This workshop will provide a general overview of issues and services to help you plan ahead and avoid pitfalls down the road. You’ll come away with a much better idea of how to take care of yourself as a caregiver, access community resources, assess different care options, and broach the topic of care preferences with siblings and with a parent in a way that decreases resistance and enhances the likelihood of a positive outcome.
Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don’t panic and can be ready to help someone!
Critical Thinking & Decision Making
A well stated problem is a half-solved problem. One of the biggest challenges of problem solving is being clear about what you are trying to accomplish. You need to be able to define problems in such a way that you can easily explain the problem to others. To do this, you have to think critically - slowing down your thinking and challenging your assumptions by asking hard questions. You also can’t solve the problems without understanding how to make effective decisions. Whatever challenges you face, this course will provide you with productive techniques and tools for moving forward.
Brand YOU! – An Exploration in Personal Branding
Whether or not you have intentionally worked towards creating your personal brand or not – you have one! It’s your reputation. This interactive workshop provides you the tools and exercises to take control and make decisions that align with your personal brand and the vision you have for making the most of your world at work. As a result of this workshop, participants will:
- Identify the 3 P’s to personal brands and how to link them to increased work place engagement
- Understand how to differentiate yourself so that you can stand out and contribute to the best of your capabilities
- Discover your personal brand while framing it around your strengths and passions to provide yourself with a meaningful career
An essential skill for an effective executive is effective listening skills. Listening is rarely taught because educators and trainers assume listening is tantamount to breathing -- automatic. Of the communication vehicles of listening, speaking, reading and writing, listening is the most used and the least taught. But effective listening is a skill. Like any other skill, competency in listening is achieved through learning and practice. The scarcity of good listeners is self-perpetuating; if you didn't have good listeners to learn from and models to emulate, you probably didn't master this "master" skill. Instead, you learned whatever passed for listening in your environment: distracted half-attention, constant interruptions, multi-layered, high-volume, free-for-alls with little listening present at all. In this interactive, experiential course you will:
- Discover your personal barriers to effective listening
- Learn how to mitigate your listening barriers to make others feel heard
- Integrate your new listening skills from the telephone to the boardroom
- Discover how much better informed you’ll be about: your business, your cohorts, your employees, your “customer,” and anyone with whom you interact
Build Powerful Communication Skills
Cast away unconscious communication habits and build skills that will help you succeed in every situation, from the break room to the boardroom. Learn to identify and understand diverse communication styles, how to give or receive directives as well as discerning others perception of your speaking style.
- Get your point across confidently, powerfully and effectively
- Understand what drives positive and negative communications
- Verbally disarm potential saboteurs
- Enhance immediate credibility through calm and professional communication
- Avoid negative speech habits, words and phrases
Micro-Aggressions in Work and Service
Micro-aggressions are a difficult reality. They are embedded in cultural norms, history, and our individual interactions. These daily slights and indignities greatly impact those who receive them and are often misunderstood by those who commit them. This training provides insight and understanding into what micro-aggressions are and their impact. We will explore what we can do to address and change our behavior to be inclusive of everyone with whom we work and serve. This course is designed to educate attendees on the various types and forms of micro-aggression, and to provide tools on how to address micro-aggressions within interactions.
- Learn terminology associated with micro-aggressions
- Learn about the impact of micro-aggression on persons of non-majority groups
- Learn about the impact of awareness
- Discuss micro-aggression as a reality
- Learn tools for dealing with micro-aggression in workplace interactions
Diversity: One Story at a Time
Diversity, culture, inclusiveness, what do these words really mean and how do they show up in our work? In this class we will learn what’s behind the buzz words and breakdown what it means to encounter different people and cultures every day. We will explore the Dakota County organizational understanding of Inclusion & Diversity and get to the essence of how to provide quality service to all people by acknowledging our shared humanity. Employees will:
- Know the Dakota County definition of diversity
- Explore the concept of Inclusion & Diversity
- Understand the American historical context of diversity and its impact in present-day society
- Learn methods to address diversity as it shows up in the workplace
This class is designed to support Dakota County’s efforts in educating the workforce about Diversity & Inclusion. This course is in support of the goals of “creating a culturally competent workforce” and “an environment that is welcoming of diversity.”
Cultural Competency in Hiring Overview *This course is intended for those with a formal status as a manager or supervisor.*
This management learning lab provides supervisors and managers an opportunity to better understand cultural competence as part of the hiring process.
Participants will explore:
- Moving bias to a conscious level (well before the consideration of a prospective candidate)
- Creating inclusive interview questions
- The impact of cultural awareness and understanding on the interview process
Participants will also receive information on quality training options for follow up in specific areas that may be useful to them and their staff. This course is taught through presentation, small group work and facilitated discussion. Participants are asked to come prepared to share their perspective.
Emotional Maturity & Management
According to behavioral research from Harvard and UCLA, having emotional intelligence is the biggest determining factor in how successful we are in our careers. Emotional intelligence is the ability to be aware of your own emotions and manage them. It also includes being socially aware, empathetic, and demonstrating social skills. In the workplace, people who can demonstrate emotional intelligence will have more success over their peers. So, how do you build the skills to be more in tune with your own and others peoples’ emotions? In this intriguing learning lab participants will assess their emotional intelligence and learn strategies to improve emotional intelligence to be more successful in the workplace. Upon completion of this course participants will learn:
- What Emotional Intelligence (EQ) is
- What Emotional Maturity (EM) is
- The benefits of EM
- How to determine a baseline for your EM level for specific work capabilities
- Which capabilities to build
- How to use five EM tools
- Ways to overcome self-defeating emotions.
Staying Engaged During Stressful Times
There is no getting around it work is more stressful today than it has ever been. According to the Centers for Disease Control, public sector workers are 64% more likely to report stress as the leading hazard of concern at work compared to 48% private sector workers. Stress is distracting, damaging and can pull your attention away from not just what you are doing but also the intensity with which you do it. In this three-hour workshop, we will look at what causes your workplace stress and how to combat its impacts by building a more engaged work life. Workshop learning objectives include:
- Recognize your work life stressors.
- Consider how your brain reacts to and protects itself from stressful work environments.
- How introverts and extroverts respond to stress.
- Define ‘resilience’ and what it is that makes one person seem more resilient than another.
- How being engaged counters stress.
- What an engaged work life looks like.
- Discover what motivations you at work.
- Develop a plan to increase your current level of engagement.
Writing for Results
This course provides writers with techniques to efficiently produce emails,
memos, letters, and reports that elicit a positive reader response—communications
that get results. In this workshop, participants develop the following sets
of practical skills:
- Design a productive system for writing that saves time.
- Get your points across in emails, memos, reports, etc.
- Project a competent, confident, professional image.
- Structure communications to meet readers’ expectations.
- Attract readers with emphatic openings.
- Set up information in readable, inviting formats.
- Use closings to motivate the reader to respond.
- Select the right quantity and type of information to cover.
Using Virtues of Ethical Leadership
When we think about ethics, we often think only about avoiding wrongdoing, or responding to ethical mistakes. In fact, our ethical traditions are much richer than that, leading us not merely to comply with minimal standards, but to empower others to do great things. We call this positive perspective Ethical Leadership. Ethical leaders build trust and ignite engagement, bringing out the best in those around them. Ethical Leaders in Action, a Twin Cities based organization, has developed a framework of five Virtues of Ethical Leadership, personal qualities that help leaders to empower others: Service, Competence, Creativity, Clarity, and Courage. Each of these virtues includes both a competence and commitment – skill and will – and the virtues work together in a variety of ways to make us more effective as we work together in service to others. Participants will learn to develop and use the Virtues of Ethical Leadership, including:
- Discovering and understanding the virtues within the context of Dakota County government.
- Guiding and accelerating individual leadership development, especially in relationships with others.
- Building teams with complementary strengths.
- Solving sticky problems by looking at them from different perspectives