Using Brain Mapping Research
Would you like to be able to communicate with others more effectively? Ever wondered if there is a faster way to learn? The Brain Mapping Workshop is an exciting look into how the human brain is wired. You'll get a chance to determine how you are wired. Also, we'll look at how to communicate more effectively with others both one-on-one and in group settings. All participants will find the information practical, motivating, and useful at work and at home.
Advanced Communication Skills
For most of us, communicating effectively is a hit and miss affair. Some people have no problem exchanging important information and judging their listener's response to it. With others, it doesn't seem like they are "getting through" at all. The Advanced Communication Skills Learning Lab equips participants with the skills they need to communicate more effectively with others, both one-on-one and in group settings. Participants will find the information practical, motivating, and useful in all areas of their lives.
Grammar Back to Basics
Contrary to what you may have heard, grammar rules are not as cut and dry as most people think. Sure, there are grammar rules that have some wiggle room, but whether you are unsure about your grammar or simply want to brush up and refine your knowledge, I'm here to help! Together we will go through the rules (even the ones with the sometimes confusing wiggle room) about using punctuation appropriately for writing clarity, learning the proper use of the eight parts of speech, constructing well-written sentences, and understanding subject-verb agreements.
It's no secret that email inboxes are bombarded with emails all day, every day. It is also no secret that email marketing and communications are powerful tools you should be using in your company – but you need to make sure you are using it as effectively as possible to reflect your business positively in all aspects. So how do you make sure your emails do just that? One of the most important things is how it is written. Poorly written emails waste time, and put simply – they annoy people. Writing well-written and professional emails, crafting subject lines that make the recipient want to open the email, and using the appropriate tone for your audience are all factors that will leave the recipient with a lasting, positive impression. After this training you will be well prepared to use your emails as a powerful tool to build your brand and relationships.
Responding to Conflict
It's time to manage conflict rather than have it manage you! Conflict is a normal by-product of working with others. How you deal with conflict and differing perspectives impacts your ability to manage people and enjoy your work. You will learn how to:
• Recognize the types of conflict
• Practice strategies for dealing with differences
• Build skills for positively resolving differences
Productive work relationships require the ability to deal with a variety of behaviors that often lead to difficult situations. This session will identify 10 different types of difficult behaviors and coping strategies to be used with each. Participants will be encouraged to share examples of real life situations and apply a model for assertive communication that may be successful in maneuvering through this conflict.
Communicating for Results
Miscommunication is one of the main causes for higher levels of conflict and stress as well as decreased productivity in the workplace. If you have ever caught yourself saying, "I thought it was obvious" this workshop is for you. This session will introduce you to a framework that helps determine how people
communicate and what they listen for. As a result, you will gain new strategies to connect more easily while making things even more "obvious" in the future. Sample learning objectives include:
• Identify your personal style of communication while learning about the styles of others
• Identify important steps in active listening, other-centered listening, and listening for results
• Pinpoint the strengths and vulnerabilities of the 4 most common communication styles
• Understand what differences in communication style make a difference
Increasing Your Impact & Influence
Being able to be effective in your role might be challenging at times when you are not the formal authority or leader. Getting things done and moving ahead on projects is important for your sanity and success at work. But, what do you do? The answer is INFLUENCE. This workshop allows you to learn, experiment and apply a framework in order for you to be an influential leader in your role – whether you have the title or not. Participants who attend this workshop will:
• Create a greater understanding of what is meant by influence and how to use it effectively with those you are working with on day-to-day basis
• Learn the critical 4 steps of the influence building cycle and how to build partnerships
• Apply the information to current and relevant work situations – client and colleague focused!
Multi-generational sepia toned pictures of gatherings may be a relic of the past, yet they are an accurate portrayal of today's workforce. Organizational leaders are faced with managing an employee base spanning four generations." The successful cross-generational manager becomes coach and integrates wisdom and youth. Identifying and utilizing talents while nurturing growth is the objective. In order to direct this diversity toward a common goal, managers need to understand the varied communication styles of their employees and how to best use them. This workshop equips managers with knowledge and strategies that will make generational diversity an asset. Participants will learn how to:
- Communicate in Ways that Accommodate Different Styles
- Build a Foundation for Effective Communication Across Generations
- Communicate strategies for Team Success and Knowledge Sharing
- Improve strategies to diffuse generational communication tensions
Building Brain-Friendly Workplaces
Disengagement in American workers tops 70%! We're burned out, unhealthy, and unproductive. What's going on at work? Many organizations inadvertently reinforce distrust, threat, high turnover, low tolerance for change, and weak performance. Discover the research-based explanations for this state of affairs, and hear turnaround suggestions that you can use tomorrow! Hear how a few simple secrets borrowed from neuroscience can be absolute game-changers when applied to the workplace. Learn the "PICTuRe" model to discover how basic human needs impact behavior. Participants will learn:
- Why it's no wonder staff and managers have a challenging time communicating directly
- How we innately distrust anyone new to our team and how to combat this hard-wired reaction
- Why it is that mixed messages are so common, what havoc they wreak on morale, and how to amend this
- How to vastly improve attention and focus at work, to see organizational performance catapult
- Where huge productivity sinks lurk at work, and how a little "brain hygiene" can make a world of difference
CPR for Healthcare Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infants, children and adults. Participants will also learn how a defibrillator works and its importance in life threatening situations.
Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don't panic and can be ready to help someone!
Adult, Child & Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
This course offers an opportunity to further develop your understanding of issues relating to diversity, poverty, and culture through experiential learning. Participants will partake in a simulated game where individuals are asked to think critically about the role culture, community and wealth plays in how we relate to each other. We walk individuals through an experience that places a name and face on the complexity of issues around culture, race and poverty in our communities.
This course will be taught using a mixed teaching style including use of lecture, facilitated dialogue, simulation game and video content, and is designed to prompt deep thinking about culture and inclusion in a fun and emotionally engaging way.
Gray Area Thinking: Inclusion and Trans 101
All humans habitually categorize and group others who are "different" from "us," which often lends to black and white thinking, as in "good" versus "bad" or "native" versus "immigrant" and a host of other isolating labels. With this presentation, Ellen Krug offers a toolset—Gray Area Thinking™—for interacting with diverse humans in a mindful and compassionate way. Attendees will appreciate and value how it's necessary to consciously work to "Think Gray!"™
Gray Area Thinking™ is a simple three-part toolset for interacting with diverse humans: (1) awareness of another human's vulnerability or suffering; (2) risk-taking to alleviate or lesson that vulnerability or suffering; and (3) compassion and kindness for both self and others. The session will also deal with matters relating specifically to the transgender community.
Understanding Unconscious Bias
Your brain gathers data and influences your decisions in ways you don't notice and can't control. In fact, our unconscious can prevent us from making the most objective decisions in a variety of situations. It explains, in part, how sometimes well-intentioned people who believe in championing inclusion could still end up hiring mostly young, white men.
This class will help you to understand what unconscious bias is and how it affects our day-to-day decision making – whether you are recruiting and selecting staff, assessing services for the community, or managing a team of people, we all have unconscious biases. This session will give an overview of the topic as well as strategies to help you manage your own bias. Our goal is to make the unconscious conscious, and in doing so ensure the most objective decision making processes contribute to our growth and success as individuals and as an organization.