Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don’t panic and can be ready to help someone!
Adult, Child, and Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
Motivation and the Telephone
For many of us, the telephone is our most common communication tool. Large portions of our working days are spent saving time, money, and energy by using cell and land lines. However, without proper training, employees can become frustrated and stressed by the telephone. The Motivation and the Telephone session will help you develop the right skills to build confidence and keep customers calling.
This seminar equips participants with the skills they need to project a polished, professional image over the telephone. A fast-paced, three-hour presentation, the seminar can be delivered twice in one day to train your entire staff.
Professional Writing & Editing
Do you feel like your e-mails don’t get results? Like your reports never get read? Not sure where to put that comma, apostrophe, or dash? Do you dread a blank page? Have no idea how to “snap” to your writing? If so, then this session is for you. To succeed today, you need to write clearly, concisely, and quickly – all things this learning lab will equip you to do. Topics:
· Assessing your skills
· Elements of good writing
· Spelling secrets
· Punctuation: Where do the commas go?
· Grammar pitfalls
· Tenses and parallel structure
· Know your audience
· Determine the purpose for the correspondence
· Use an outline [3 outline suggestions]
· Five rules to use when creating an outline
· How to keep it simple
· How to keep it short
· Avoid jargon, bias, and clichés
Resolving Workplace Conflict
Learn how to focus on solutions and resolve issues of conflict in the workplace in healthy and helpful ways. Resolving workplace conflict proactively and respectfully involves a blend of communication skills and attitude. When done successfully coworkers feel included and valued in the process. This type of result can go a long way towards strengthening a respectful and efficient work environment. This workshop will focus on the following elements of successful conflict resolution:
· The role of attitude in “setting the table” for success.
· The psychology of successful conflict resolution.
· Learning to listen.
· Sharing your goals and needs without alienating others.
· Managing anger in yourself and in others.
Managing Chaos: Set Priorities and Make Decisions
Falling victim to chaos can rob your energy and hinder your ability to reason. Instead of having a clear vision that is managed with purpose, you find yourself paralyzed by the stress of forging forward just to survive. Learn how to take charge of the things you can control with techniques for problem solving, time management, and negotiation. You will learn:
· To understand the reasons multitasking won’t help you.
· To develop a strategy to get organized.
· To engage in memory building activities.
· To use a “diplomatic no.”
· To minimize time wasters and maximize prioritization tools.
· To apply the right decision-making model for each situation.
Understanding Hmong Culture
The goal of this workshop is to familiarize the participants with specific issues that can arise when dealing with Hmong immigrants that are related to the geography, history, mentality and culture of the people. The workshop will include pre- and post- self-assessments of the participants' knowledge on Hmong culture, a presentation, short video demonstration, small group activity, and a Q&A session.
Understanding Hispanic Culture
The goal of this workshop is to familiarize the participants with specific issues that can arise when dealing with Hispanic immigrants that are related to the geography, history, mentality and culture of the people. The workshop will include pre- and post- self-assessments of the participants' knowledge on Hispanic culture, a presentation, short video demonstration, small group activity, and a Q&A session.