Understanding the Impact of the 2016 Elections
The 2016 elections are over. This class will examine who won and lost and why at the state and federal level. The class will also explore what impact the elections will have nationally and in Minnesota, including upon local governments such as Dakota County.
Building Strong Conversations
Strong relationships are pivotal for success. Not only do we need them at home, but we also need them at work, as we strive to create fulfilling jobs and careers. A respectful and engaging work environment requires good communications skills, which result in people feeling valued and appreciated.
Building Strong Relationships is a highly interactive session that uses the concept of integrity as a foundation for exploring two tools for strengthening relationships – showing interest and demonstrating understanding. The additional tools of feedback and the ORID method will also be presented as ways for improving or modifying behavior at home or at work. A final model, called the Viper Game, will explore ways in which we can encourage empowerment and wellbeing. Come prepared to learn, laugh, share, and apply!
Speaking the Customer's Language
You know that feeling when someone really listens to you? When you feel like someone "gets" you? It's that feeling of understanding and connection; we all want and appreciate it, and it isn't out of reach! Research has shown that if you understand your communication preferences, as well as your customer's preferences, you can create remarkable results and outstanding customer experiences. Contact me to satisfy your curiosity and learn how to get the skills needed to speak your customer's language: connect with your customers, manage stressful conservations, and enjoy outstanding interactions.
Decisions with Vision
Have you ever felt like you were making decisions, without a clear vision, just for the sake of forging forward to survive? It doesn't work. It produces chaos that robs your energy and reason. This hinders you from achieving the success you envision and work so hard to reach. I'm ready to teach you how to clear your vision and start making strong decisions. Get organized! Improve your memory! Manage overload! And use the best decision-making approach for each and every situation you encounter! It's your time to master each of these areas with a clear vision and achieve remarkable results.
In this rapidly changing world, it is increasingly important to learn to deal with uncertainty. We are constantly challenged by having to make more and more decision each day. But how confident are you at making these decisions when you don't feel like you have "enough" or the "right" information to make a good decision. So even if someone supports an organizational or personal change, it doesn't always mean they have the capacity to make it happen. In this session, we will discuss the things that help and hinder us when dealing with uncertainty. Participants will set specific goals to address their opportunities in supporting change
Working with Different Personalities
How do communication style differences affect your performance and your team's? Differences in styles and personalities can cause tension among co-workers and breakdowns in team performance. Through this workshop you will learn how to recognize, appreciate and adapt to style differences, and capitalize on the strengths of the various styles to maximize team performance. After completing this session, participants should be able to:
- Recognize two basic dimensions of human behavior where people differ
- Learn four basic communication styles
- Recognize the strengths and potential blind spots of each style
- Understand how others perceive you in terms of communication style
- Modify your behavior to work more effectively with each of the styles
- Recognize styles in others based on verbal and non-verbal behaviors
- Apply an understanding of style differences to improve relations with others
Most of us would probably say we could focus better on our work. We have busy lives, a multitude of issues, challenges, decisions, and interactions on our minds at any given moment. Life is more complicated than it was a decade, three decades, five decades ago, and our bodies and minds are challenged to sustain optimal health in the face of the complexity, stress, and pace of activity.
Yet, when you find your attention wandering from the task at-hand, do you say to yourself, "Ah, yes. Here is a situation where my brain feels overwhelmed by the ridiculous amount of stimuli I'm throwing at it to assimilate." Probably not. More likely, you're saying something like, "Focus! Focus! C'mon, self . . . get with it!" And sometimes, we say things like this to ourselves: "I'm so spacey. I'm not committed enough. I'm not very smart/good at this. Maybe this job/task isn't a good fit for me."
It is no wonder we struggle to feel a sense of accomplishment at the end of some days. On average, we spend less than four minutes on a task before becoming distracted! Stop the madness! You simply need to understand which of the "four facets of focus" are stronger for you and which ones are not. In this program, you will take a quick self-assessment to determine the ease or challenge you experience in each of the four facets. Then, narrow in on techniques designed to help you with your personal trouble spots. What you'll learn:
- The multiple components of focus, so you can hone in on the strengths you already have
- Techniques to better manage external distractors
- Methods for minimizing internal distractors
- How to sustain deep focus when you want to
- Ways to coach others to improve their focus
Creating an Introvert/Extrovert Friendly Workplace
What makes a person an introvert or an extrovert? Are we born one or the other or does socialization play a part? Does brain wiring play a part? Are introspective people more empathic and interpersonally connected than their outgoing counterparts? What are some practical ways to care for each? Lots of questions and some very interesting answers! Created from a growing demand to understand, appreciate and work more effectively with introverts and extroverts, this workshop is like no other. The workshop begins with an assessment to help determine where you are on the introvert/extrovert scale. Then you'll look at the differences in brain wiring patterns of outgoing and more reserved people. The session also covers how to care for and work collaboratively with both gregarious and shy people. This workshop is a great opportunity to build a new set of interpersonal skills. These skills will increase cooperation, performance and trust. What you will learn:
- Complete the introvert/extrovert assessment.
- What makes you an introvert or extrovert?
- Brain patterns of the introspective.
- Brain patterns of the outgoing.
- Characteristics of outgoing and reserved people.
- Caring for and valuing introverts.
- Caring for and valuing extroverts.
- How to collaborate with both gregarious
Emotional Intelligence: Key Factors for Workplace Success
Emotional Intelligence (EI) is vital to your success and well-being at work. This session provides you with a look at what is EI, allows you to experience why EI is important to living a more productive and healthy work (and personal!) life, and provides with tools, tips and techniques to develop your current levels of EI. Participants will be introduced to frameworks to better understand EI competencies. Videos and case examples are embedded in the design of this course.
Your brain gathers data and influences your decisions in ways you don't notice and can't control. In fact, our unconscious can prevent us from making the most objective decisions in a variety of situations. It explains, in part, how sometimes well-intentioned people who believe in championing inclusion could still end up hiring mostly young, white men.
This class will help you to understand what unconscious bias is and how it affects our day-to-day decision making – whether you are recruiting and selecting staff, assessing services for the community, or managing a team of people, we all have unconscious biases. This session will give an overview of the topic as well as strategies to help you manage your own bias. Our goal is to make the unconscious conscious, and in doing so ensure the most objective decision making processes contribute to our growth and success as individuals and as an organization.
Race in America
What is the impact of race on US culture? And how has US history and politics shaped the identity of people of color in this country? This course will examine the history of race in America, going beyond just black and white. We will begin with a brief look at the historical framework of America's social, political and legal systems and how these have influenced racial policy over the past two centuries. We will then examine race in the 21st century, including a look at various human rights movements including Black Lives Matter.
What is mindfulness and how can it be used to foster greater inclusion and understanding in organizations? This session is an interactive course which will utilize the practices of mindfulness in examining our relationships with others, particularly those who are different from us. Participants are asked to consider how they "show up" at work and in their relationships with colleagues, clients and the communities we serve. The session encourages participants to pause, relax, and be present with an open mind to consider and discuss mindfulness as basic, simple (but not easy) knowledge, skills and attitudes. It has significant potential to improve personal leadership and enable greater wellbeing in the workplace, including more effective and authentic relationships.
Are people becoming more emotional at work? Is the potential for conflict greater due to the way others' interact with us? How does the brain interpret conflict and can it be rewired to see it differently? Developed from an increasing interest in and understanding of how the brain processes conflict, this fascinating workshop looks at how to work with others to resolve difficult emotional situations. It also will show you how to use your brain's flexibility to reprogram how you see and feel potentially stressful interactions with others. While working through common conflict situations, you'll learn the ground rules of resolution, how to set a safe environment that encourages trust and listening. Finally, you'll learn how to rewire your brain to respond graciously to conflict while protecting your body and mind.
Gray Area Thinking™: Welcoming Diverse Humans, Including Transgender Persons
All humans habitually categorize and group others who are "different" from "us," which often lends to black and white thinking, as in "good" versus "bad," or "native" versus "immigrant," and a host of other isolating labels. With this presentation, Ellen Krug offers a toolset—Gray Area Thinking™—for interacting with diverse humans in a mindful and compassionate way. Attendees will appreciate and value how it's necessary to consciously work to "Think Gray!"™ Gray Area Thinking™ is a simple three-part toolset for interacting with diverse humans: 1. Awareness of another human's vulnerability or suffering; 2. Risk-taking to alleviate or lessen that vulnerability or suffering; and 3. Compassion and kindness for both self and others. This session will also deal with matters relating specifically to the transgender community.
Project Management for Non-Project Managers
This course is an interactive, hands-on session where you will learn Project Management basics that work effectively for individuals with individual projects. You will learn the basics by applying them to one of your own projects. You will leave the session with one of your projects set up for success. At the end of the session, participants will:
- Understand how they can use Project Management basics to make projects successful
- Have completed an easy-to-use Project Charter for one of their projects
- Know how to deal with barriers that get in the way of successful project completion
- Have a follow-up system to keep projects on-track
Adult, Child, and Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
Intro to Dakota County GIS
Do you ever work with geographic, or location based data, like clients, service areas, or property? Have you ever needed to know where something was, or whether it was near an area where you were working? Would it be useful to know if other departments were involved in projects adjacent to yours? Dakota County GIS is a web-based GIS that allows city and county staff to explore a variety of county and regional data. Dakota County GIS is available to all city and county staff, and provides access to much more than just property information. With access to 300+ datasets, it is possible to identify geographic relationships and determine whether entities around the county may have an impact on your work. Having all staff access the same GIS means that everyone is working from the same information. In this hands-on course, you will learn how to access county data, look up parcel information, view air photos, measure distances and areas, create custom site maps, generate mailing labels, and much more. This course will be taught using the new mobile-friendly version of DCGIS.
CPR for Healthcare Workers
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infants, children and adults. Participants will also learn how a defibrillator works and its importance in life threatening situations.
Participants will be instructed in the correct procedures in the administration of first-aid to the sick/injured. Learn to identify and care for persons in shock, with fractures, and other injuries/conditions—including bleeding, strains, sprains, seizures, diabetes, etc. A study book is included. Following the class, a certificate of completion will be given to students. Develop your confidence so you don't panic and can be ready to help someone!