Adult, Child, and Infant CPR
Learn how to deal with a respiratory emergency and give first aid for a cardiac emergency! This class focuses on injury prevention, recognizing an emergency and basic first aid. Following discussion and demonstration, participants will perform CPR techniques on mannequins and learn FBAO removal (foreign body airway obstruction) for infant, child and adults. Also, participants will learn how a defibrillator works and its importance in life threatening situations. Those successfully completing the course will receive certification in CPR. This course is recommended for anyone who has never had CPR training or is looking to refresh his or her emergency skills.
Excelling as a Team Leader
Whether you have formal authority or, as is often the case for leaders of project teams, limited authority over team members – this course is for you. The goal is to help you become more effective as a leader and to help the teams you lead perform as productively as possible.
Much of the work in any organization is carried out by teams. The question is: are teams as effective as possible? In a team that is struggling to achieve desired outcomes, the focus is often on whether the work is getting done, getting done right, or getting done on time. Accomplishment of work goals can often be traced back to teamwork and its effectiveness—or lack thereof. If we can improve our teamwork, we can improve the work we do together as teams. In this course you will learn what it takes to be an effective team leader, to build effective teamwork, and in doing so improve work results. Upon completion of this training you will be able to:
- Recognize the stages of team development and understand the key development challenges of each stage.
- Create group norms and ground rules that will shape effective individual and team behaviors.
- Develop a team charter that will help guide team activities aimed at accomplishing work results.
- Recognize the important distinction between the work a team does and the teamwork—thus allowing you to effectively facilitate group processes in the teamwork dimension of your work together as a team.
- Critique team effectiveness based on the characteristics of effective, and poor, teams.
Understanding + Connecting with Generations at Work
According to recent research, 65% of employees agree that generational differences in the workplace make it hard to get things done. This session equips participants with knowledge and skills to best engage others from different generational backgrounds. By acknowledging and understanding specific clash points around Feedback, Motivation, and Recognition you’ll turn obstacles into opportunities that will create a more productive and effective work environment.
As a result of attending this session, participants will be able to:
- Identify generational characteristics of the four generations in today’s workforce
- Identify potential points of disagreement and learn effective practices for working with each generation
- Create an action plan for applying generational knowledge and skills at work
Having the Tough Discussions
How would improving your ability to plan for and take part in challenging conversations reduce your stress and improve work relationships? The temptation to avoid disagreeable interactions at work can be powerful. These conversations can be emotionally draining, and wrought with potential missteps. Yet learning how to reduce defensiveness, get to the heart of issues, and finding common ground can turn these exchanges into opportunities for deeper understanding and trust. In this session, you’ll learn very practical ideas for participating in challenging conversations while building stronger work relationships. If you have ever lost sleep worrying about a difficult conversation at work, then this interacting session is where you want to be. As a result of attending this session, participants will be able to:
- Assess their communication skills and growth needs
- Decide if they should act
- Prepare themselves for challenging conversations
- Consider intentions, assumptions, and outcomes
- Choose the right setting
- Know how to start the conversation
- Recognize and respond to nonverbal and verbal signs
- Practice perceptive listening and responding skills
- See beyond distracting behaviors and topics
- Clarify to build trust and find common ground
- Reach sharing understanding and results